At Orchid Dreams, we offer easy returns. There are a few sensible rules to follow.
We will not accept returns if:
- The items have Been Worn
- the items Have Stains (Deodrants, colognes, lipstick etc)
- Your return request was initiated more than 5 days since you received your order.
- The item is returned to Orchid Dreams 15 days after you have been issued an RMA #
- No return on costumes, lingerie, swimsuites or intimate apparel items. All sales are final.
- No returns for Clearance Items.
- You have already exchanged or returned an item from the same order
- We reserve the right to refuse your return if any of the conditions above have not been met.
Must be returned in original condition.
If all is met you have 2 options
1) Store credit: you will receive the full amount including shipping
2) Refund: Full money back minus Shipping Charges. If free shipping was applied to the order, then our standard shipping charges will be deducted.
When returning an item, please request an RMA (Return Authorization Number) first by sending a message using the contact form. Do not send anything back without first requesting an RMA number as we will have no way to figure out the purpase of the package and your package might be lost. Make sure that the RMA number is clearly marked on the package (ie: RMA: ODRMA3339893). Return the package to us using any shipping method of your choice. The cost of return shipping including any customs/brokerage charges are your responsibility.
WE DO NOT HAVE A RESTOCKING FEE :)